Q1. Do I need to book an appointment?
Yes, we recommend an appointment if you wish to speak to our Style Guides regarding general enquiries on fabric, customisation selection and measurement process. This allows us to minimise your waiting time and ensure a pleasant experience for you. To manage your appointment booking, hover to the 'Appointments' tab to select your preferred date and timeslot.
Walk-ins are subject to availability.
Q2. Where are you located?
Our showroom is centrally located at 14 Scotts Road, Far East Plaza #02-54, Singapore 228213. The nearest MRT station to get to us is Orchard.
Q3. How can I contact you?
The best way to get in touch with us is via e-mail at email@example.com. We aim to respond to you within 1 working day.
Q4. How do I place my first order?
If you’d like to place your first order with us, kindly go to the 'Appointments' tab here and indicate when you’d like visit our showroom so we can take your measurements and walk you through the options we offer during the session.
Q5. How do I re-order?
If you have ordered from us in the past and you don’t require any changes in the fit of your garments, you can simply contact your Style Guide, select the fabrics / items that you’d like, customise them and complete your purchase at our showroom. We will then process your order and contact you for fitting when the items are ready. If you require changes to your fit or if you encounter any issues, please don’t hesitate to get in touch with your Style Guide or email us at firstname.lastname@example.org.
Q6. How can I see your price list?
You can see our price list on our website pricing page here.
Q7. How many appointment(s) is/are there?
Generally, you will be required to come down for two sessions.
Session 1: Fabric & Customisation Selection and Measurement
Once you’ve placed your order, it will take about 3-4 weeks* for your suit to be ready for a first fitting. Once your items are ready for the first fitting, you will receive a WhatsApp message from your Style Guide to arrange a 30 minute Fitting appointment.
Session 2: Fitting
Our experienced Style Guides will assist while you try on your garment(s) and assess if alteration is required, which will be completed in approximately 1 week, if necessary.
*Kindly note that a longer lead time may be required during the Lunar New Year period. The Style Guide will advise during your appointment for the expected delivery time for blackout dates.
Q8. Do you charge for the appointment(s)?
No, we do not charge for appointments or personal consultations. There's no such thing as a free lunch, but appointments are on the house.
Q9. How long does an appointment take?
An appointment generally takes between 45 minutes and 1 hour, but can vary depending on the time taken for selection of fabrics and customisation options.
Q10. Can i provide my own fabric?
Unfortunately we cannot make suits with a fabric provided by a customer. We can only ensure that the finished product lives up to our standard of quality and fit if the fabric comes from one of our own mills.
Q11. I'm new to buying custom clothing. What should I know?
That you’re not alone! We know that taking your measurements and choosing customization options may seem daunting to a first-timer but don’t worry, we’re here to guide you each and every step of the way. Kindly avoid wearing baggy jeans, sweatpants and hoodies for the appointment. If you need help, don’t hesitate to reach out to one of our Style Guides.
Q12. What are your operating hours?
We are closed on Wednesday and open every other day from 12 to 8pm.
Kindly note that our services are available by appointments.
PRODUCT & CUSTOMIZATIONS
Q1. Where are your suits made?
Tailoring itself is supported by professional master tailors - both local and overseas with over 30 years of experience - who would cut, construct and advise us further on tailoring matters.
Q2. Can i make a three-piece suit?
Yes! Let us know how you would like your vest to be designed during the measurement session.
Q3. Can i order just a suit jacket or pants?
For sure, but we recommend that you bring along the accompanying jacket or pants to ensure that the fabric design, colour and texture matches.
Q4. How do i know what style is best?
We can certainly help with that. Contact us when you're game.
Q5. What are the customisation options?
Our customisation process allows you to choose certain customisations for the main features of your suits and shirts. However, do note that we are unable to provide a 100% customised suit, as we seek to keep our prices affordable.
Customisations that are F.O.C: Suit: Lapel, Buttons, Vents Shirt: Collar, Cuffs, Placket, Pocket
Customisation add-ons are available at a nominal fee. Swing by our showroom to find out more!
Q6. Do the customisations cost extra?
A majority of our customisation options are complimentary and included in the price of your suit. Certain customisation add-ons are available at a nominal fee. Swing by our showroom to find out more!
Q7. Can I preview the fabric swatches?
Yes, you are welcome to book an appointment with us to have a feel of the fabrics here.
Q8. What are the prices of your tailored shirts?
Select from our wide range of 200 shirt fabrics and colours. Our shirts are priced at $75 for a cotton-blend shirt purchased on its own. For the 2nd shirt onwards, it is priced at $69 for every piece.
Q9. What are the prices of your suits?
The price of a suit depends on the fabric.
Starter - $290
Premier - $338
Finest - $378
100% Merino Wool Fabric:
Lux - $498
The difference between the 4 tiers of fabrics are the yarn (thread) count, composition, weight, range of colours and patterns. For full price guide, click here.
Q10. What kind of fabrics do you use for your suits?
Quality fabrics suitable for Singapore's climate! Our suiting fabrics run the gamut of Wool blends and 100% Wool. All of our suits are made with Bemberg cotton inner lining, the lining fabric of choice for luxury suits given its breathable nature.
Q1. How accurate are the measurements?
Our Style Guides have undergone professional training and they will take your body measurements and convert them into clothing measurements. Your body measurements are the baseline and we need to adjust your sizing by tweaking your garment measurements according to our tried and tested algorithm.
Q2. How long does a typical measurement session last?
A measurement session typically lasts 45 minutes to 1 hour. However, this may be expedited if you already have a fabric and colour in mind.
Q3. What are the differences between your fit options? Which one is right for me?
For a more modern look, Slim Fit or Smart Fit will work best for most guys. For ultimate comfort, Loose Fit is the way to go. If you're still not sure, consult our Style Guide.
Q4. Can you copy the fit of an existing suit that I have?
No, we do not duplicate the fit of other suits as the patterning process might differ between various suits. We prefer to make a suit based on your body measurements instead! Nonetheless, you may bring down your existing suit for us to better understand your desired fit.
Q5. Can you guys make clothes for bigger guys?
Of course! As long as we have your measurements, we’ll make you something that’s both stylish and comfortable, regardless of your size. After all, that’s the beauty of custom.
Do note that there will be an extra fabric charge for bigger-sized clients weighing 90kg and above as more material will be required for the construction of the garment(s).
Extra fabric charges: Wool-blend Suit: $50 100% Wool Suit: $80 Cotton-blend Shirt: $10 100% Cotton Shirt: $15
Q1. How do i place an order?
If you'd like to place your first order with us, please proceed to the "Appointments" page and indicate when and where you'd like to meet with one of our Style Guides. We will then arrange for an appointment to take your measurements and walk you through the options we offer.
Q2. When will my suit be ready?
Our suits are made-to-order and will be ready in approximately 3 - 4 weeks. We will be in touch with you once your suit has arrived and we will arrange for a first-fitting session.
Kindly note that during the month of February, a longer lead time will be required due to the Lunar New Year period and we recommend a comfortable timeframe of 4 - 6 weeks for the entire process. Following the first fitting, any further adjustments will take approximately 1 week to complete.
Q3. Can i rush my order?
Unfortunately, no. You can't rush greatness.
We advise our customers to include additional time for last-minute alterations and to plan ahead before ordering for a special event.
Q4. How do i re-order?
If you have ordered from us in the past, you can simply drop us an email and let us know the fabrics and colours that you'd like. We will then process your order and inform you once the suit is ready.
Q5. Can I change my order after payment?
We work hard to reduce our delivery time and to provide you with your order within the shortest possible time frame, so we usually put your items into production on the same day of ordering. If you change your mind and decide to amend your order, please notify us at email@example.com or reach out to your Style Guide before payment of invoice is made. You won’t be able to make any changes, modify or cancel an order after the invoice has been paid.
Q1. What can I do if my suit or shirt doesn't quite fit me?
We want you to be happy with the products you buy from us. If you require a reassessment of fit or alteration(s) to be performed, you may bring it to us within 7 days of the first fitting session. All we need from you is to contact us at firstname.lastname@example.org or reach out to your Style Guide so we can facilitate the alteration process. However the policy is subject to the conditions below:
- The alteration policy is valid for 7 days from the day you've tried on your garment at our showroom. The alteration policy is not included in orders that are self-measured by clients or where measurements are provided by the client.
- We may initiate 1 round of complimentary alterations where, in our reasonable opinion, the product: Severely lacked fabric in some areas such that wearing the suit is a challenge or when there is a gross amount of loose and unintended fabric.
- When an alteration is needed, we aim to complete this within one week.
- If a tailor deems the order unalterable, we will remake the item from scratch. Our adjustment policy is designed to ensure that your suit will fit, while keeping our prices as low as possible by doing away with unnecessary adjustments. As such, our Style guides will strive to achieve a good fit upon first fitting.
- We will not alter a product that you have bought and received where, in our reasonable opinion, the product has: Become of unacceptable quality due to fair wear and tear, misuse, using it in an abnormal way; or failure to take reasonable care.
- Excluded from our 7 day alteration policy are any changes that are conflicting with previous alterations (e.g. if you previously asked for an alteration to make the waist bigger, and now you’re asking to reverse that alteration). We may also exclude certain alterations if your body size has changed based on the measurements.
- For subsequent alterations to be made after 7 days of fitting session, you can choose to either: Have them altered by us (subject to applicable charges) and we will put it through local alteration or go to your favourite spot to get your garment altered on your own (cost borne by yourself).
Q2. How long does it take for alteration(s)?
When an alteration is needed, we do this with local tailors and we aim to complete this within one week. We strive to make all adjustments in one alteration, but in certain cases it may take two, three or more fitting appointments which is part of the process.
Q1. What forms of payment do you accept?
In the digital age today, cashless and cardless, is more often than not, the preferred mode of payment. SuitYourself accepts Paynow and Bank Transfer (kindly bring along your token).
Q2. How do I notify you of my payment?
Upon successful transaction, kindly reply to our email thread where we sent the e-invoice indicating the following:
a) Full name
b) Screenshot of the transaction receipt
Q3. What is your returns policy?
Once your first garment is received, we await your feedback and we will perform 1 round of complimentary alterations if required. Kindly bring the garments back to us within 7 days from the date of first fitting. These typically take approximately one week per alteration.
In the rare case that the required changes are beyond of what can be altered, we will replace the item for you. In such cases, we may also ask you to visit our showroom so we can take the most up-to-date measurement to ensure the new garment fits you as comfortably and perfectly as possible.
As each garment is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, and as such we cannot accept returns on the basis of a change of heart on the part of the customer.
Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the garment are unsuccessful.