Q1. Do you have a physical store?
We've heard your feedback! We have begun operations from our store in Far East Plaza #02-74. Far East Plaza is centrally located and stocked with our entire range of Suit and Shirt fabrics. We also partner universities such as NTU, SMU, NUS and SUSS to provide you with added convenience when meeting your tailoring needs. Feel free to book an appointment at any of our locations today!
Q2. How many appointment(s) is/are there?
Generally, you will be required to come down for two sessions.
a) Measurement session (i.e. taking of body measurements and selection of fabrics & customisations).
b) First-fitting session (i.e. when your suit is ready and you will be fitted to see if there is any adjustments to be made).
Q3. Do you charge for the appointment(s)?
No, we do not charge for appointments. There's no such thing as a free lunch, but appointments are on the house.
Q4. How long does an appointment take?
An appointment generally takes between half an hour and 45 minutes, but it can vary depending on the time taken for selection of fabrics and customisation options.
Q5. Can i provide my own fabric?
Unfortunately we cannot make suits with a fabric provided by a customer. We can only ensure that the finished product lives up to our standard of quality and fit if the fabric comes from one of our own master tailors.
Q6. I'm new to buying custom clothing. What should I know?
That you’re not alone! We know that taking your measurements and choosing customization options may seem daunting to a first-timer but don’t worry, we’re here to guide you each and every step of the way. If you need help, don’t hesitate to reach out to one of our outfitters.
Q7. How do I contact you?
The best way to get in touch with us is via e-mail at firstname.lastname@example.org. We aim to respond to you within 1 working day.
Q8. How do I place an order? (First time customer)?
If you'd like to place your first order with us, please go to the "Contact" page and indicate when and where you'd like to meet with one of our outfitters so they can take your measurements and walk you through the options we offer.
PRODUCT & CUSTOMIZATIONS
Q1. Where are your suits made?
We source and produce our suits from Master Tailors overseas with proven track records and years of experience.
Q2. Can i make a three-piece suit?
Yes! Let us know how you would like your vest to be designed during the measurement session.
Q3. Can i order just a suit jacket or pants?
For sure, but we recommend that you bring along the accompanying jacket or pants to ensure that the fabric design, colour and texture matches.
Q4. How do i know what style is best?
We can certainly help with that. Contact us when you're game.
Q5. What are the customisation options?
Our customisation process allows you to choose certain customisations for your suits and shirts. However, do note that we are unable to provide a 100% customised suit, as we seek to keep our prices very affordable. Swing by our showroom to find out more!
Q6. Do the customisations cost extra?
A majority of our customisation options are complimentary and included in the price of your suit.
Q7. Can I preview the fabric swatches?
Yes, you are welcome to book an appointment with us to have a feel of the fabrics.
Q8. What are the prices of your tailored shirts?
Select from our wide range of 200 shirt fabrics and colours. Our shirts are priced at $75 for a cotton-blend shirt purchased on its own. For the 2nd shirt onwards, it is priced at $69 for every piece.
Q9. What are the prices of your suits?
The price of a suit depends on the fabric.
Starter Wool-Blend 2-Piece Suit - $290
Premier Wool-Blend 2-Piece Suit - $338
Finest Wool-Blend 2-Piece Suit - $378
The difference between the 3 tiers of fabrics are the yarn (thread) count, composition, weight, range of colours and patterns.
Q10. What kind of fabrics do you use for your suits?
Quality fabrics suitable for Singapore's climate! Our suiting fabrics run the gamut of Wool blends and linen. All of our suits are made with Japanese Bemberg inner lining, the lining fabric of choice for luxury suits given its breathable nature.
Q1. How accurate are the measurements?
Our outfitters have undergone professional training and they will take your body measurements and convert them into clothing measurements. Your body measurements are the baseline and we need to adjust your sizing by tweaking your garment measurements according to our tried and tested algorithm.
Q2. How long does a typical measurement session last?
A measurement session typically lasts 30 to 45 mins. However, this may be expedited if you already have a fabric and colour in mind.
Q3. What are the differences between your fit options? Which one is right for me?
For a more modern look, Slim Fit or Smart Fit will work best for most guys. For superior comfort, Loose Fit is the way to go. If you re still not sure, consult our outfitter.
Q4. Can you copy the fit of an existing suit that I have?
No, we do not duplicate the fit of other suits as the patterning process might differ between various suits. We prefer to make a suit based on your body measurements instead! Nonetheless, you may bring down your existing suit for us to better understand your desired fit.
Q5. Can you guys make clothes for bigger guys?
Of course! As long as we have your measurements, we’ll make you something that’s both stylish and comfortable, regardless of your size. After all, that’s the beauty of custom.
Q1. How do i place an order?
If you'd like to place your first order with us, please proceed to the "Contact" page and indicate when and where you'd like to meet with one of our outfitters. We will then arrange for an appointment to take your measurements and walk you through the options we offer.
Q2. When will my suit be ready?
Our suits are made-to-order and will be ready in approximately 3 weeks. We will be in touch with you once your suit has arrived and we will arrange for a first-fitting session.
Kindly note that during the month of February, a longer lead time will be required due to the Lunar New Year period and we recommend a comfortable timeframe of 4 - 6 weeks for the entire process. Following the first fitting, any further adjustments will take approximately 1 week to complete.
Q3. Can i rush my order?
Unfortunately, no. You can't rush greatness.
We advise our customers to include additional time for last-minute alterations and to plan ahead before ordering for a special event.
Q4. How do i re-order?
If you have ordered from us in the past, you can simply drop us an email and let us know the fabrics and colours that you'd like. We will then process your order and inform you once the suit is ready.
Q1. My suit doesn't fit. What can I do?
On the off chance that suits are unreasonably ill-fitting and require major adjustments, we will initiate complimentary alterations. These may include when suits produced severely lacked fabric in some areas such that wearing the suit is a challenge or when there is a gross amount of loose and unintended fabric.
If a tailor deems the order unalterable, we will make you a new suit from scratch. This will take approximately 3 weeks for your new suit to be ready.
Our adjustment policy is designed to ensure that your suit will fit, while keeping our prices as low as possible by doing away with unnecessary adjustments. As such, our Outfitters will strive to achieve a good fit upon first fitting.
Q2. How long does it take for alteration(s)?
When an alteration is needed, we do this with local tailors and we aim to complete this within one week.
Q1. What forms of payment do you accept?
We accept both:
a) Cash (preferred) and
b) Bank transfer
Q2. How do I notify you of my payment?
Upon successful transaction, kindly reply to our email thread where we sent the e-invoice indicating the following:
a) Full name
b) Screenshot of the transaction receipt
Q3. What is your returns policy?
Once your first garment is received, we await your feedback and we will perform alterations as and if required. Kindly bring the garments back to us within 7 days from the date of first fitting. These typically take approximately one week per alteration. In the rare case that the required changes are beyond of what can be altered, we will replace the item for you.
As each garment is personally tailored, we are unable to resell an item to any other customer other than the customer placing the order, and as such we cannot accept returns on the basis of a change of heart on the part of the customer.
Refunds on the basis of fit are considered a last resort, and will only be granted when efforts to alter and/or remake the garment are unsuccessful.